Refund Policy

Last updated: May 2026

At ELEXOR PERFUMES, customer satisfaction is important to us.

Returns & Exchanges

Due to hygiene and fragrance sensitivity reasons, opened or used perfume products cannot be returned or exchanged.

Damaged or Incorrect Products

If you receive a damaged, leaking, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Photos/videos of the product

After verification, we may offer:

• Replacement
• Store credit
• Refund (if applicable)

Non-Returnable Items

We do not accept returns for:

• Used products
• Opened perfume bottles
• Products damaged due to misuse

Refund Processing

Approved refunds are processed within 5-7 business days.

Contact

Email: support@elexorperfumes.com